We keep things straightforward at Slotbox. Whether you have spotted something on the site that needs a second look, want to flag a factual error in a review, or simply have a question about how we work, there is a direct line to us - no call queues, no chatbots.
This page covers the best way to write to us, what to include so we can help quickly, and an honest list of the things that fall outside what we are able to do. We aim to be useful without overpromising, so read on before you hit send.
One thing to note before you get in touch: slotbox-casino-ireland.com is an independent review and information site. We do not operate a casino, hold player accounts, or process deposits. If your query relates to a casino account, a withdrawal, or a live promotion, you will need to contact that operator directly.
Best Way to Reach Us
Email is the only contact channel we offer, and it is the fastest route to a real answer. Write to us at [email protected] any time - our inbox is monitored every working day.
We do not publish a phone number or run live chat. For a site of our size, email lets us give every message the proper attention it deserves rather than rushing through calls.
What to Include in Your Message
A clear subject line saves time on both sides. Let us know in one line what your message is about - for example, 'Factual correction - review page' or 'Responsible gambling resource request'. Then in the body, give us enough detail to act: the page URL if relevant, the specific point you are raising, and any context that helps us understand the issue.
You do not need to include personal data unless it is directly relevant to your query. We will only use what you send to respond to your message, in line with our privacy policy.
Topics We Can Help With
- Factual corrections or updates to editorial content
- Questions about how we research and rate casino sites
- Responsible gambling information and signposting to Irish support services
- General feedback about slotbox-casino-ireland.com
- Media or editorial enquiries
If you are looking for responsible gambling support resources and need a quick pointer, include that in your subject line - we will prioritise those messages.
Topics We Cannot Help With
Because we are not an operator, there is a clear set of things outside our remit. We cannot access casino accounts, reverse transactions, verify identity documents, or intervene in disputes between players and operators. For account issues, the relevant operator's support team is your first port of call; for unresolved disputes, the relevant alternative dispute resolution service or the regulator in the jurisdiction where the casino is licensed is the appropriate escalation route.
We also cannot guarantee placement, rankings, or coverage of any specific operator, and we do not accept unsolicited bonus code or affiliate link submissions by email.
When Can You Expect a Reply?
We aim to reply to all messages within two working days. During busy periods it may take a little longer, but we do read every email that comes in. If you have not heard back after four working days, a short follow-up to [email protected] is perfectly fine.
We appreciate you taking the time to write. Honest feedback, corrections, and genuine questions all help us keep slotbox-casino-ireland.com accurate and useful for readers across Ireland.